Banking Help | G&C Mutual Bank

Banking Guides

Banking guides and step by step demonstrations to help you register for, and best utilise, our services.

Lost, stolen or captured cards

Please contact us straight away if your G&C Mutual Bank credit or debit card is lost, stolen or captured.

Contact us

Call us on 1300 364 400 or visit your local Service Centre. We are here to help.

Frequently Asked Questions

View our Frequently Asked Questions.

Rates & Fees

View our Rates & Fees.

Register for SMS OTP

Adds another layer of security to your account.

Online PIN Change

Create or change the PIN on any of your cards.

Home Loan Glossary

A useful guide to common home loan terms.

Target Market Determinations

Overview of Product design and distribution

Home Buyer Guides

Guides to help you get started on your home buying journey.

Personal Loan Glossary

A useful guide to common personal loan terms for you to refer to.

Deceased Estate Guide

A useful guide for how we can assist you through the process of managing your loved one’s banking affairs.

Financial Hardship

If you are experiencing financial hardship, we can offer a range of solutions to help you.

Elder Abuse Guide

A useful guide on how you can help protect yourself or someone you love from elder financial abuse.

We're ready to help you

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In the spirit of reconciliation G&C Mutual Bank acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people.

Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review G&C Mutual Bank's Terms and Conditions before acquiring the product.

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