Online PIN Change

The Online PIN Change service helps you to create or change the PIN on any of your cards, at any time, within the secure environment of Online Banking or our Mobile App.

Features of Online PIN Change

• Change your existing PIN (forgotten/lost PIN).
• Set your own PIN for a newly issued or replacement card.
• A fast, free and easy to use service.
• Your new PIN will be available to use straight away.

How to use Online PIN Change

• To access this facility, you must be registered for SMS One Time Passwords.
• You can access Online PIN Change in Online Banking by selecting Card PIN Change under Settings & Security in the top drop down menu.
• You can access Online PIN Change in our Mobile App by selecting Cards then Change PIN.
• Remember, when choosing a new PIN it’s important to avoid numbers that can be easily guessed (e.g. your birthday or anniversary), otherwise you may be liable for unauthorised transactions.

If you have any questions on how to use the Online PIN Change service, please contact us.