Members are advised of a delay to credit card statements. We understand the importance of these statements and are working urgently with our supplier to resolve the issue. We estimate statements will be available online by the end of the week. We apologise for the inconvenience.
Our Phone Banking service, which members may know as Moneyline, has had intermittent connectivity issues. This has meant that the service has not been available when members have needed to use it. The unreliability of the software has caused frustration for members, and we have been working with the third-party software provider to resolve these issues.
The third-party software provider has advised us that they will no longer support the software as it is at end of life, and they are withdrawing from the market. In the absence of any other suitable alternatives, we will not be able to offer this service and want to provide members with advance notice that we will be forced to discontinue providing Phone Banking from 30 September 2024.
Alternative ways to continue banking
We want to support members through this change and provide assistance with the range of alternative options we have available, including:
Both Online Banking and our Mobile App are secure ways available to members to access their accounts and offer a range of features, including account balances, funds transfer, BPAY and transaction history.
We encourage members to register for Online Banking and download our Mobile App before 30 September 2024 to prevent disruption to your banking needs.
Frequently Asked Questions
A. Unfortunately, the Phone Banking system software is reaching end of life. Our vendor has advised that the support for this service is being discontinued. Whilst we have investigated alternative solutions, there isn’t one suitable and like many banks who use the same software, we need to start phasing out our Phone Banking services.
A. Unfortunately, banks that continue to use a phone banking service have had software built specifically for their needs. We have explored all options available and have not found a suitable solution.
A. Both Online Banking and our Mobile App offer a range of features, including account balances, funds transfer, BPAY and transaction history.
A: You can pay a bill using BPAY through Online Banking and our Mobile App.
How to pay with BPAY:
- Register for Online Banking if you haven't already.
- Look for the distinctive BPAY logo on your bills.
- Log on to Online Banking or our Mobile App.
- Select "Payments", then BPAY (or go straight to BPAY on our Mobile App) and follow the simple instructions.
- Record your receipt number.
For more information on paying bills, visit our dedicated BPAY page.
A: Both Online Banking and our Mobile App are secure ways of managing your banking. We are committed to your security and privacy online and have employed a wide range of security measures to help you bank online in a safe and secure environment. For more information about these security measures visit our Online Banking Security page.
A: To register for Online Banking you can apply online, call us on 1300 364 400 or email us at info@gcmutual.bank. Our Member Service team will be happy to register you for Online Banking.
A: You don’t need to register for our Mobile App. Once you have downloaded our Mobile App, to access your accounts simply use your current Online Banking login and password details. If you have not already, please register for Online Banking.
A: We have created the following short videos and guide to help you log into Online Banking and our Mobile App for the first time. If you need help logging in to either Online Banking or our Mobile App, our Member Service team will be happy to help you, please call us on 1300 364 400.
A: Online Banking and our Mobile App are secure ways of managing your banking. If you are not yet using these services, staff assisted transactions are available to you via our Member Services team or at one of our Service Centres. Please be aware that fees may apply for staff assisted transactions.
A. No, we don’t foresee the service being reinstated.
