We are aware of an issue temporarily affecting access to the G&C app for some members. Refreshing the app or turning your phone off and on may work for some as an interim solution. We apologise for the inconvenience and are working to restore access as soon as possible.
G&C Mutual Bank members can use PayTo as a fast and secure way to manage payments and subscriptions directly from Online Banking.
PayTo is a new digital payment service, using the New Payments Platform, that enables you to pre-authorise one off or recurring real-time payments from an eligible bank account to merchant, business, or institution. It’s a modern alternative to the current direct debit system.
PayTo gives you more control over payments from your bank account within the security of Online Banking. Whether it's for your electricity bill, flight, TV subscription, or funding your digital wallet, choose PayTo and take the hassle out of payments. With the ability to pause, resume or cancel PayTo agreements in one place, PayTo makes life admin that little bit easier.
The benefits of using PayTo
Visibility
View all your PayTo agreements in Online Banking, so you can see when payments are due, and the amount that will be debited from your nominated account.
Control
Authorise new PayTo agreements before a business can take any money out of your account, and you can view and pause your PayTo agreement at any time in Online Banking.
Privacy
You can choose to use your PayID (mobile number or email address) when you pay, so your account details and personal information stay completely private.
Secure
Payments are protected as they are approved within your Online Banking, a secure environment that reduces the risk of fraudulent transactions.
PayTo frequently asked questions
A: Yes, PayTo is a secure way to manage your payments and subscriptions. PayTo has been built by the New Payments Platform in collaboration with banks and the payment industry.
A: The below steps detail how a PayTo agreement works:
- The merchant, business or service provider will set up the PayTo agreement and provide you with their payment terms.
- You advise them that you wish to use the PayTo option (where available).
- You provide your PayID or BSB/account number (your 9 digit account number).
- You login to Online Banking and authorise the agreement.
- The merchant can get paid instantly (in line, of course, with the terms of your agreement).
For example – you join a gym; they ask for your account details, and you give them your BSB and account number (your 9 digit account number) or your PayID. The gym creates a PayTo agreement, and the details appear in Online Banking for you to review and approve. You can also see that agreement and all its details with the options to pause, cancel or resume it at your discretion. This can all happen in person, at a digital checkout, or on the phone.
Any signatories on your account will also receive notifications of any PayTo Agreement approvals and changes.
A: To find your PayTo agreements, simply login to Online Banking and select 'PayTo Agreements' from 'Payments & Payees' in the top drop down menu.
A: If you become aware of an unauthorised transaction on your account, please contact us.
A: PayTo agreements can be created using a PayID or by using a BSB and account number (your 9 digit number).
Visit our PayID information page for more details.
A: No, there are no fees associated with using the PayTo service. For detailed information on our fees and charges, please review our fees and charges schedule.
Find out more information on the PayTo website.
We're ready to help you
PayTo is an initiative from NPP Australia. The NPP is fast payments infrastructure built by the Australia financial services sector. © 2021 NPP Australia Limited. ABN 68 601 428 737. PayTo is a registered trademark of NPP Australia Limited.
