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Security

Familiarise yourself with our information and security tips to help keep your credit card and debit card secure, and to bank safely and securely online.

Scam Security

Information and tips to help identify common scams and keep you and your money safe.

Card Security

Information and tips to help keep your credit card and debit card secure.

Online Banking Security

We are committed to your security and privacy with a range of security measures to help you bank safely and securely online.

Fraud Security

Information and tips to help identify fraud and keep you and your money safe.

How to Report Fraud or Scams

Information on how and where you can report fraud or a scam.

Helpful Links

Information on who you can contact and where to get help if you are a victim of fraud or a scam.

Lock your card

  • Log into our Mobile App and select "Cards" from the Menu and select "Lock Card"

 

Report lost, stolen or captured card

  • Please contact us immediately if your G&C Mutual Bank credit or debit card is lost, stolen or captured. Call us on 1300 364 400, 24 hours a day, 7 days a week.
  • For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.
  • Email us with the subject: URGENT lost or stolen card
  • Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
  • Alternatively, you can complete the Overseas Travel Form within our Mobile App.
  • Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

Updated terms and conditions – March 2025

Relief for members impacted by Tropical Cyclone Alfred

We're ready to help you

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In the spirit of reconciliation G&C Mutual Bank acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people.


Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review G&C Mutual Bank's Terms and Conditions before acquiring the product.

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