Our Phone Banking service, which members may know as Moneyline, has had intermittent connectivity issues. This has meant that the service has not been available when members have needed to use it. The unreliability of the software has caused frustration for members, and we have worked with the third-party software provider to resolve these issues.
The third-party software provider has advised us that they will no longer support the software as it is at end of life, and they are withdrawing from the market. In the absence of any other suitable alternatives, we will not be able to offer this service and have provided members with advance notice that we are forced to discontinue Phone Banking from 30 September 2024.
Impacted members have been contacted over the past few months to advise of these changes and help support them with the alternative payment options available.
For more information regarding this change please visit the dedicated FAQ page.
We’re ready to help you
If you require further assistance with alternative ways to continue banking or have any questions about these changes to the Phone Banking service, please feel free to contact us.
