As Tropical Cyclone Alfred and the associated weather conditions continue to unfold across south-eastern Queensland and northern New South Wales, we know many of our members may be impacted in the coming days.
As a member owned bank with a regional footprint, we understand the importance of helping our communities at a time when they need us the most and we stand ready to help members directly impacted by Tropical Cyclone Alfred with a number of special support measures:
- Payment relief on home and personal loans
- Restructuring loan repayments
- Early redemption of Term Deposits without penalty
We encourage members who have been impacted to contact our Member Service team, who will discuss your situation and provide support options to assist you.
Please note that our Lismore and Brisbane Service Centres will remain closed until it is safe and practical to re-open.
Please stay safe and follow the directions of your local authorities.
